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B2B Interiors Supplier

Trade Ordering and Product Discovery

Our team made a large trade catalogue easier to search, order from and turn into customer-ready product sheets.

E-Commerce / B2B2018
B2B Interiors Supplier — Trade Ordering and Product Discovery

An interiors supplier needed a better self-service experience for trade customers working across a large product range. Our team delivered product discovery, multi-item ordering and printable product sheets around the way trade customers work.

CLIENT
Confidential B2B interiors supplier
SERVICES
Customer Experience Ordering Operations Product Search
TIMELINE
2018
YEAR
2018
01THE CHALLENGE

Making a large trade catalogue easier to buy from

The supplier needed to reduce manual ordering and give trade customers a practical self-service option. Customers had to find the right items across a large product range, place multi-item orders quickly and present clear product information to their own clients.

  • A large product catalogue that needed fast, accurate search
  • Trade ordering needs that standard online stores did not support well
  • Trade customers needed a self-service platform for day-to-day purchasing
  • Product data and imagery needed to be presentable for downstream client use
02OUR APPROACH

Self-service search and ordering built around trade customers

The platform was shaped around the supplier’s day-to-day operations. Our work included faster catalogue search, quick multi-item ordering and printable product sheets that customers could share in their own sales work.

Catalogue Search
Fast, accurate product finding with helpful filters and tolerance for typing mistakes
Quick Order System
Allows customers to rapidly place multi-product orders from any page on the site
Custom Print Feature
Enables trade customers to generate professional product sheets for their own clients
Guided Shopping Experience
Step-by-step shopping tour helping new customers navigate the platform and checkout process
03WHAT WE DELIVERED

What we delivered

Customer experience

  • Responsive storefront tailored to trade customers
  • Guided shopping tour for onboarding new trade customers
  • Custom print-ready product data sheets for downstream sales

Ordering operations

  • Day-to-day catalogue and order management configured for the supplier’s team
  • Quick order functionality enabling bulk multi-product purchasing
  • Account pricing and catalogue rules for trade customers

Search and discovery

  • Fast, intuitive search across a large product range
  • Helpful filtering across product categories, styles and specifications
  • Search results designed to appear without long waits
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